IT Pro is a package from Problem No Problem for all IT Professionals around the globe. The combination of different services and functionalities available on the platform make IT support and software providing companies work efficiently and smooth out daily operations within their organization by cutting expenses and automating everyday chores.
The following functions available on the platform not only benefits IT companies but also satisfies end users as response times decrease and the way support is offered as a whole increases in quality:-
Remote Access - the power to Remote Control and FTP to your managed machines with just one or two mouse clicks.
Patch Management - keep your machines up-to-date with the latest patches using the Patch Management feature in the Problem No Problem Support Platform.
Ticketing System - a comprehensive integrated trouble ticketing system that lets both users and administrator enter and edit trouble tickets for a managed machine.
Remote Software Install - rollout software updates and deploy software installations to all your managed computers with a single click.
Audit & Inventory - running an audit collects a complete hardware and software inventory and stores all data on the server so that an administrator may access any machine's information even if it is offline or has a hard failure.
System Monitoring - administrators receive email notifications with system alerts when critical servers go down, users alter their configuration, or anything else that affects PC software security.
Reports - reports are text-based and graphical, with bar charts, pie charts, and tables and can be scheduled to automatically deliver by email or posted to another web location on the server.
The platform is web based and can be accessed from any web browser around the globe. This increases flexibility within any IT organization as a technician can offer support wherever he or she may be.
